Hoong Chan

Tag: Privacy Policy

  • HCT Personal Data Protection Notice & Privacy Policy

    Effective Date: 28 May 2026

    Hoong Chan Trading & Transport Sdn Bhd (HCT, “Company”, “we”, “our”, or “us”) respects and is committed to protecting the personal data of our customers, suppliers, consignees, subcontractors, drivers, business partners, employees, and all individuals whose personal data may be processed during our transport and logistics operations.

    This Personal Data Protection Notice & Privacy Policy (“Notice”) is issued in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

    By engaging with HCT, communicating with us, or providing personal data to us directly or indirectly, you acknowledge and consent to the processing of your personal data in accordance with this Notice.

    1. Collection of Personal Data

    HCT may collect and process personal data including but not limited to:

    • Full name
    • Company name
    • Contact number
    • WhatsApp number
    • Email address
    • Delivery or collection address
    • Identity or company information
    • Vehicle information
    • GPS or location-related operational information
    • Shipment and logistics details
    • Driver or transporter information
    • Any other information voluntarily provided to us

    Personal data may be collected through:

    • WhatsApp Business communication
    • Telephone calls
    • Emails
    • Website forms
    • Delivery orders
    • Transport documents
    • Operational coordination
    • GPS and logistics systems
    • Third-party customers or business partners

    Please note that the provision of your personal data may be mandatory for HCT to execute transport, delivery, logistics coordination, safety verification, and related operational activities. Failure to provide the required personal data may result in our inability to provide or complete our services.

    2. Purpose of Processing Personal Data

    HCT may process personal data for purposes including but not limited to:

    • Transport and logistics coordination
    • Delivery and shipment management
    • Route planning and operational monitoring
    • Customer service and communication
    • WhatsApp operational notifications
    • Documentation and record keeping
    • Quotation, invoicing, and payment processing
    • Compliance with legal and regulatory obligations
    • Safety, security, and operational verification
    • Internal reporting and business administration
    • Improvement of operational efficiency and services

    3. Consent & Operational Data Handling

    Personal data processed by HCT may be obtained directly from the data subject or indirectly through customers, suppliers, consignees, subcontractors, transport coordinators, or other operational parties involved in logistics activities.

    Where personal data is provided to HCT by a third party, such party is deemed to have obtained the necessary consent from the relevant data subject for disclosure and processing by HCT.

    By communicating with HCT through WhatsApp Business or other communication channels, users acknowledge and consent to receiving operational and service-related communications, including but not limited to:

    • Delivery coordination
    • Shipment updates
    • Scheduling notifications
    • Operational instructions
    • Documentation requests
    • Customer support communication

    Please note that certain operational communications may be necessary for transport execution, shipment coordination, safety verification, legal compliance, or delivery completion purposes.

    4. Disclosure & Sharing of Personal Data

    HCT may disclose or share personal data where reasonably necessary for operational, legal, or business purposes, including with:

    • Customers and consignees
    • Suppliers and vendors
    • Subcontractors and third-party transporters
    • Drivers and fleet operators
    • Warehouses and logistics partners
    • Cloud storage or digital system providers
    • IT service providers and software platforms
    • Government authorities and regulatory bodies where required by law

    HCT may utilize digital systems, cloud-based platforms, automated communication systems, GPS monitoring systems, and operational databases for logistics coordination and business management purposes.

    Reasonable efforts will be taken to ensure that third parties handling personal data maintain appropriate confidentiality and security measures.

    5. Data Security

    HCT takes reasonable practical and administrative measures to protect personal data against unauthorized access, misuse, modification, disclosure, or destruction.

    However, users acknowledge that no method of electronic transmission or storage is completely secure, and HCT cannot guarantee absolute security.

    6. Data Retention

    Personal data may be retained for as long as necessary for:

    • Operational purposes
    • Legal compliance
    • Accounting and taxation requirements
    • Dispute resolution
    • Internal business records
    • Regulatory or audit purposes

    HCT reserves the right to retain necessary records as permitted under applicable laws and regulations.

    7. Rights of Data Subjects

    Subject to the PDPA, individuals may request to:

    • Access their personal data
    • Correct inaccurate or outdated information
    • Withdraw consent where applicable (noting that withdrawal may result in HCT being unable to fulfill certain transport, delivery, logistics coordination, or operational obligations)
    • Limit certain processing activities where legally permissible

    HCT reserves the right to decline requests that would prevent compliance with legal obligations, contractual obligations, operational requirements, safety requirements, or legitimate business purposes permitted under applicable laws.

    HCT reserves the right to impose reasonable administrative charges where permitted by law for data access requests.

    8. Contact Information

    For any inquiries, requests, or complaints relating to personal data matters, please contact:

    HCT
    Email: office@hoongchan.com
    Contact No.: 016-4431263
    Address: No. 29 Jalan Kancil 2,
    Taman industri Kancil
    36400 Hutan Melintang
    Perak

    9. Changes to This Notice

    HCT reserves the right to amend, update, or revise this Notice from time to time without prior notice.

    The latest version shall prevail and may be made available through our official communication channels or website.

    10. Language Requirement

    This Personal Data Protection Notice & Privacy Policy should be made available in both:

    • English
    • Bahasa Malaysia

    in accordance with Section 7(3) of the Personal Data Protection Act 2010 (PDPA) of Malaysia.

    Where any inconsistency arises between language versions, HCT may adopt the english version shall prevail.