Hoong Chan

Blog

  • HCT Terms of Service

    Terms of Service

    Effective Date: 28 May 2026

    These Terms of Service (“Terms”) govern the use of communication channels, operational coordination, and transport services provided by Hoong Chan Trading& Transport Sdn. Bhd. (HCT, “Company”, “we”, “our”, or “us”), including but not limited to WhatsApp Business, telephone communication, email correspondence, and related operational systems.

    By communicating with HCT, engaging our services, or using our communication platforms, you acknowledge that you have read, understood, and agreed to these Terms.

    1. Services

    HCT provides transport and logistics related services, including but not limited to:

    • Domestic lorry transportation
    • Delivery coordination
    • Shipment arrangement
    • Operational transport communication
    • Route and scheduling coordination
    • Shipment status updates
    • Customer service communication
    • Transport documentation coordination

    The scope of services may vary depending on operational requirements, vehicle availability, road conditions, and customer arrangements.

    2. Communication & Operational Coordination

    Customers, suppliers, consignees, subcontractors, drivers, and business partners may communicate with HCT through WhatsApp Business, telephone, email, or other approved communication channels for operational and business purposes.

    Users are responsible for ensuring that all information provided to HCT is accurate, complete, and up-to-date.

    Operational instructions, delivery information, addresses, contact details, scheduling requests, and shipment-related information provided by users shall be deemed accurate unless otherwise notified.

    HCT may rely on such information for operational execution and shall not be responsible for losses arising from inaccurate or incomplete information supplied by users or third parties.

    HCT reserves the right to impose additional operational charges, waiting time charges, standby charges, or related costs arising from excessive delays at collection or delivery locations beyond the allocated operational time frame.

    3. Service Availability

    HCT will use reasonable commercial efforts to provide timely transport coordination, communication, and operational support.

    However, users acknowledge that transport operations may be affected by circumstances beyond HCT’s reasonable control, including but not limited to:

    • Traffic congestion
    • Weather conditions
    • Vehicle breakdowns
    • Road closures or accidents
    • Government restrictions or enforcement activities
    • Labour shortages
    • Force majeure events
    • Internet, network, or communication system interruptions
    • GPS or tracking system downtime
    • Third-party service disruptions

    Estimated delivery times, schedules, or operational updates provided through communication channels are estimates only and shall not constitute guaranteed delivery commitments unless expressly agreed in writing.

    4. Digital Communication Disclaimer

    Users acknowledge that communication through WhatsApp Business, email, mobile messaging, or other digital platforms may not always be secure, uninterrupted, error-free, or immediately delivered.

    HCT shall not be liable for delays, missed communications, data transmission failures, platform outages, or technical interruptions arising from third-party communication platforms or network providers.

    Users are encouraged to verify critical operational instructions through direct communication where necessary.

    5. Limitation of Liability

    To the fullest extent permitted under applicable laws, HCT shall not be liable for:

    • Indirect losses
    • Consequential losses
    • Loss of profits
    • Business interruption
    • Delay-related losses
    • Loss arising from communication failures
    • Loss arising from inaccurate information supplied by users or third parties
    • Losses caused by events beyond reasonable operational control

    Where applicable, HCT’s services may be subject to customer agreements, subcontractor arrangements, operational transport conditions, or industry-standard transport liability limitations recognized within the transportation and logistics industry in Malaysia.

    HCT’s liability, where applicable, shall be limited to the extent permitted under such agreements and applicable laws.

    Nothing in these Terms shall exclude liability where such exclusion is prohibited by law.

    6. Use of Subcontractors & Third-Party Providers

    HCT reserves the right to utilize subcontractors, third-party transporters, digital service providers, cloud platforms, software systems, GPS systems, and operational partners where reasonably necessary for transport execution and business operations.

    Users acknowledge that certain operational data and communication may be shared with such parties for legitimate operational purposes.

    7. Proper Use of Communication Channels

    Users shall not:

    • Send unlawful, abusive, threatening, defamatory, or fraudulent content
    • Misuse HCT communication channels
    • Impersonate other individuals or entities
    • Distribute malicious software, spam, or harmful content
    • Interfere with operational communication systems
    • Use communication platforms for unauthorized commercial purposes

    Users shall ensure that goods tendered for transport comply with applicable laws and regulations.

    HCT reserves the right to reject or refuse any shipment that:

    • violates applicable laws or regulations;
    • may create safety, operational, or legal risks; or
    • involves prohibited or unlawful items.

    Users shall remain responsible for ensuring that shipments comply with applicable Malaysian laws and transport regulations.

    HCT reserves the right to suspend, restrict, or discontinue communication with users who misuse the platform or violate these Terms.

    8. Confidentiality

    Operational, pricing, shipment, and business-related information exchanged during communication should be treated with reasonable confidentiality unless:

    • disclosure is required by law;
    • disclosure is required for operational execution;
    • the information is already publicly available; or
    • disclosure is reasonably necessary for transport coordination.

    9. Personal Data Protection

    The collection, processing, storage, and disclosure of personal data by HCT shall be governed by HCT’s Personal Data Protection Notice & Privacy Policy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

    Users acknowledge that operational communication and transport coordination may require the processing and sharing of personal data for service execution purposes.

    10. Record Retention

    HCT reserves the right to retain communication records, transport documentation, digital logs, operational records, and related business records for operational, legal, audit, compliance, security, and dispute resolution purposes.

    11. Amendments

    HCT reserves the right to amend, update, or revise these Terms at any time without prior notice.

    The latest version shall prevail and may be made available through HCT’s official communication channels or website.

    12. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of Malaysia.

    Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Malaysia.

    13. Contact Information

    For enquiries regarding these Terms of Service, please contact:

    HCT
    Email: office@hoongchan.com
    Contact No.: 016-443 1263
    Address: No. 29 Jalan Kancil 2
    Taman Industri Kancil
    36400 Hutan Melintang
    Perak

    14. Language

    These Terms of Service may be made available in both English and Bahasa Malaysia.

    In the event of any inconsistency between language versions, HCT may adopt English version shall prevail.

  • HCT Personal Data Protection Notice & Privacy Policy

    Effective Date: 28 May 2026

    Hoong Chan Trading & Transport Sdn Bhd (HCT, “Company”, “we”, “our”, or “us”) respects and is committed to protecting the personal data of our customers, suppliers, consignees, subcontractors, drivers, business partners, employees, and all individuals whose personal data may be processed during our transport and logistics operations.

    This Personal Data Protection Notice & Privacy Policy (“Notice”) is issued in accordance with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia.

    By engaging with HCT, communicating with us, or providing personal data to us directly or indirectly, you acknowledge and consent to the processing of your personal data in accordance with this Notice.

    1. Collection of Personal Data

    HCT may collect and process personal data including but not limited to:

    • Full name
    • Company name
    • Contact number
    • WhatsApp number
    • Email address
    • Delivery or collection address
    • Identity or company information
    • Vehicle information
    • GPS or location-related operational information
    • Shipment and logistics details
    • Driver or transporter information
    • Any other information voluntarily provided to us

    Personal data may be collected through:

    • WhatsApp Business communication
    • Telephone calls
    • Emails
    • Website forms
    • Delivery orders
    • Transport documents
    • Operational coordination
    • GPS and logistics systems
    • Third-party customers or business partners

    Please note that the provision of your personal data may be mandatory for HCT to execute transport, delivery, logistics coordination, safety verification, and related operational activities. Failure to provide the required personal data may result in our inability to provide or complete our services.

    2. Purpose of Processing Personal Data

    HCT may process personal data for purposes including but not limited to:

    • Transport and logistics coordination
    • Delivery and shipment management
    • Route planning and operational monitoring
    • Customer service and communication
    • WhatsApp operational notifications
    • Documentation and record keeping
    • Quotation, invoicing, and payment processing
    • Compliance with legal and regulatory obligations
    • Safety, security, and operational verification
    • Internal reporting and business administration
    • Improvement of operational efficiency and services

    3. Consent & Operational Data Handling

    Personal data processed by HCT may be obtained directly from the data subject or indirectly through customers, suppliers, consignees, subcontractors, transport coordinators, or other operational parties involved in logistics activities.

    Where personal data is provided to HCT by a third party, such party is deemed to have obtained the necessary consent from the relevant data subject for disclosure and processing by HCT.

    By communicating with HCT through WhatsApp Business or other communication channels, users acknowledge and consent to receiving operational and service-related communications, including but not limited to:

    • Delivery coordination
    • Shipment updates
    • Scheduling notifications
    • Operational instructions
    • Documentation requests
    • Customer support communication

    Please note that certain operational communications may be necessary for transport execution, shipment coordination, safety verification, legal compliance, or delivery completion purposes.

    4. Disclosure & Sharing of Personal Data

    HCT may disclose or share personal data where reasonably necessary for operational, legal, or business purposes, including with:

    • Customers and consignees
    • Suppliers and vendors
    • Subcontractors and third-party transporters
    • Drivers and fleet operators
    • Warehouses and logistics partners
    • Cloud storage or digital system providers
    • IT service providers and software platforms
    • Government authorities and regulatory bodies where required by law

    HCT may utilize digital systems, cloud-based platforms, automated communication systems, GPS monitoring systems, and operational databases for logistics coordination and business management purposes.

    Reasonable efforts will be taken to ensure that third parties handling personal data maintain appropriate confidentiality and security measures.

    5. Data Security

    HCT takes reasonable practical and administrative measures to protect personal data against unauthorized access, misuse, modification, disclosure, or destruction.

    However, users acknowledge that no method of electronic transmission or storage is completely secure, and HCT cannot guarantee absolute security.

    6. Data Retention

    Personal data may be retained for as long as necessary for:

    • Operational purposes
    • Legal compliance
    • Accounting and taxation requirements
    • Dispute resolution
    • Internal business records
    • Regulatory or audit purposes

    HCT reserves the right to retain necessary records as permitted under applicable laws and regulations.

    7. Rights of Data Subjects

    Subject to the PDPA, individuals may request to:

    • Access their personal data
    • Correct inaccurate or outdated information
    • Withdraw consent where applicable (noting that withdrawal may result in HCT being unable to fulfill certain transport, delivery, logistics coordination, or operational obligations)
    • Limit certain processing activities where legally permissible

    HCT reserves the right to decline requests that would prevent compliance with legal obligations, contractual obligations, operational requirements, safety requirements, or legitimate business purposes permitted under applicable laws.

    HCT reserves the right to impose reasonable administrative charges where permitted by law for data access requests.

    8. Contact Information

    For any inquiries, requests, or complaints relating to personal data matters, please contact:

    HCT
    Email: office@hoongchan.com
    Contact No.: 016-4431263
    Address: No. 29 Jalan Kancil 2,
    Taman industri Kancil
    36400 Hutan Melintang
    Perak

    9. Changes to This Notice

    HCT reserves the right to amend, update, or revise this Notice from time to time without prior notice.

    The latest version shall prevail and may be made available through our official communication channels or website.

    10. Language Requirement

    This Personal Data Protection Notice & Privacy Policy should be made available in both:

    • English
    • Bahasa Malaysia

    in accordance with Section 7(3) of the Personal Data Protection Act 2010 (PDPA) of Malaysia.

    Where any inconsistency arises between language versions, HCT may adopt the english version shall prevail.

  • Moisture of Shredded EFB Fibre

    Many biomass boilers have converted to use shredded EFB Fibre as one of the important biomass in Malaysia, however the moisture content for shredded EFB fibre is favourable as an important biomass for boiler? Let us reveal some of the situation here.

    What is the moisture for Shredded EFB Fibre?

    The moisture for EFB itself which newly discharge from crude palm oil mill may reach as high as 70% moisture, apart from steam water moisture; it also consists of small amount of crude palm oil. This is why some of the crude palm oil mill wants to further proceed to press the EFB for further salvage the crude palm oil.

    After press and shredded, the moisture for shredded EFB fibre may reduce to 50-55%, again also may fluctuate depends on the press machine and shredded machine design and maintenance status.

    The shredded EFB fibre will be transport to biomass factory who may locate at 100km away from the crude palm oil mill. The moisture of shredded EFB fibre measure at biomass plant may reach at 60-65%.

    Why Shredded EFB Fibre Moisture Increase?

    The newly shredded EFB fibre is normally warmer, this imply the existence of latent heat in this shredded EFB fibre. More over the during transportation, the shredded EFB fibre will be packed and covered under canvas, this will further accelerate the fermentation process which water moisture is the by-product.

    We have proof that the increase of moisture for shredded EFB fibre mainly due to fermentation process.

    Biomass Boiler prefers dry or wet EFB fibre?

    For sure, from boiler stand point, dry EFB fibre is preferred. Wet EFB fibre will cause insufficient burning and more over a substantial amount of heat has been used to evaporate the moisture content in EFB fibre. Hence, the heat that eventually goes to biomass boiler process may much lesser than the calorific value it initially quotes.

    Suggestion to improve moisture content for EFB fibre.

    From our study, we find out cool down the EFB fibre with sufficient air ventilation maybe one of the best method to reduce moisture content. This action will reduce the latent heat for EFB fibre which newly go through shredded process.

    Reduce EFB piling up time and store in indoor maybe another action, this is mainly reduce the EFB fibre exposure to rain or condensate water due to climate temperature change.

  • EFB Fibre has turn Useless to Useful

    EFB Fibre?

    EFB (Empty Fruit Bunch) is the by-product from crude palm oil mill which having low economic value before more application being developed. Currently the major application of EFB is extract the fibre for others industry.

    Before latest application being developed, converting EFB to compost is seems to be the only solution for most of the crude palm oil mill. Those crude palm oil mills having their own estate will gather the EFB, expose to air to let it turn black and start fermentation. After 120 days of fermentation, the EFB will be transferred back to oil palm estate for compost fertilizer. Sometime we do see palm oil sludge being mixed in the EFB in order to expedite the fermentation process.

    Now EFB has more other application other than compost. The new application about EFB is using the fibre nature of the EFB. There are researches about pressed and shredded the EFB to get fibre for biomass boiler; gone through further cleaning process and extracting long fibre for replacing coconut fibre for mattress; extracting Vitamin E from EFB Fibre.

    Shredded EFB Fibre has become a major biomass media in this Malaysia. Many steam provider companies have secure the EFB fibre supply chain from crude palm oil mill and selected biomass boiler for supplying steam to surrounding industry. There are estimated total 18million tons of EFB fibre available through out Malaysia for year 2010 and expected more for subsequence years.

    EFB fibre as biomass has become one of the major converting application for EFB. Apart there are also companies buying the EFB and recover the long fibre from the EFB. The long EFB fibre has more economic value that could be used as fibre mattress. Due to more profitable income, we also seeing many crude palm oil mills also start investing in this process to extract long fibre from EFB.

    In bio-technology industry, there are also researches extracting Vitamin E from fibre or re-grinding the fibre in smaller grain size mixing in food chain.

    We are seeing more and more application study in EFB fibre

    Biomass Availability – Oil Palm Fibre

    In Malaysia, more and more forest or estate are converting to oil palm estate, research has study and showed that using oil palm fibre as biomass for biomass power plant is not only feasible but also practically success.

    In year 2009, Malaysia has produced 17.56 million tonnes of crude palm oil and this lead to almost 90 million tones of EFB that yet to further disposal. EFB will be shredded and become one of the major sources for biomass power plant in the country. Until EFB fibre can reach other economic value, we foresee there are still rooms for Malaysia company converting existing fossil fuel power plant to biomass power plant, however the transportation network need to further establish.

  • Oil Palm and Palm Oil, What is the Differences

    Oil palm is the general name term of Elais Guinensis palm tree. There are several country in the world planting oil palm tree, Malaysia is one of major country with oil palm plantation. Besides, Indonesia and Nigeria in Africa are another 2 major oil palm plantation.

    Palm oil is the product that produces from oil palm fruit. Oil palm fruit which rich content of palm oil will process through crude palm oil mill in order to get crude palm oil. Crude palm oil will send to refinery to further process become palm oil that ready sending to consumer for cooking and other derivative products.

    Malaysia government has deeply involves in oil palm and it derivative products. Oil palm plantation is one of the major agriculture activity, perhaps oil palm plantation area already existed rubber plantation and coconut plantation. Further more, Malaysia has become the major palm oil exporter that even exceed Indonesia who having larger plantation area.

    Sabah state is having the largest oil palm estate in over all Malaysia. A substantial amount of rain forest from this state has been converted to oil palm estate. On the other hand, Pahang state is having the largest oil palm estate in peninsular Malaysia, and follow by Johor and Perak.

    3 well known palm oil company, Gurthrie, Golden Hope and Sime Darby has agreed on a consolidation arrangement several years ago, currently above 3 companies have consolidated as Sime Darby group. With this consolidation, Sime Darby has inline with Felda, a Malaysia government own oil palm and palm oil corporate.

    In short, oil palm is referring to the palm tree and palm oil is the product produce from oil palm.

  • Palm Kernel Shell

    Palm kernel shell that we are referring is palm kernel from oil palm fruit. As showed in the image, every oil palm fruit is consists of oil palm nut, and mesocarp (the meat). In palm oil industry, the crash shell without nut is referring to palm kernel shell.

    At crude palm oil process, after the Cyclone Separation process, mesocarp fibre and oil palm nut will be separated. The oil palm nut will go through nut drying process and then later for nut cracking. Kernel will be separated for kernel oil process and the nut shell will become the palm kernel shell. Palm kernel shell will be pile up and store at open space.

    Palm kernel shell can be considered as pellet form because of it nature form, due to it high grade solid, low ash and low sulphur content, palm kernel shell has been used as a burner for power plant. One of the most favorable used of palm kernel shell is to process become charcoal.

    Further more, the burned palm kernel shell charcoal has other economy value too. Palm kernel shell charcoal has also been used as activated carbon for water purification, promote organic farming, and also and active agent for soil improvement.

     

    Apart, we also read some articles that researcher already study to include palm kernel shell as a coarse aggregate in road binder courses with emphasis on strength of the asphalt concrete.

     

    In short, researchers have put in afford to develop application for palm kernel shell, and we believe palm kernel shell be much more valuable from biomass aspect

  • Oil Palm Fibre

    What is Oil Palm Fibre

    Oil Palm Fibre is the general term for the fibre being extracted from oil palm.  Palm oil fibre can be further classify into EFB fibre, shredded EFB fibre, oil palm fruit mesocarp fibre as well asoil palm trunk fibre, each category has their own property that serve for difference purpose.

    In crude palm oil mill, FFB (Fresh Fruit Bunch) is received and send for crude palm oil process.  After bunch sterilization process, palm oil bunch will go through “Fruit Detachment” whereby threshing process applied in order to separate between sterilized palm fruit and EFB bunch (Empty Fruit Bunch).

    Application of Oil Plam Fibre

    EFB used to be a discarded by-product for crude palm oil mill, however due to scarcity of energy; EFB has been developed for more usage.

    The unprocessed EFB has used as a mulching material in order to detain moisture and provide nutrition to the land.  On the other hand, EFB fibre has more economy value because of it fibre characteristic.  Due to it long fibre structure, EFB fibre has become one of the major component for palm mat.

    Many companies also have started to replace their fossil fuel by using ShreddedEFB for their boiler’s combustion process; those companies experience cost saving for this change.

  • Mesocarp Fibre

    What is Mesocarp Fibre

    Palm Fruit length about 5cm and is in oval shape. It consists of yellowish red oily flesh mesocarp and single seed Palm Kernel Nut. At crude palm oil mill, palm fruit is cook under hot steam and pressed for oil extraction, with Mesocarp Fiber and Palm Kernel Nut as left over mass. The Mesocarp Fiber is then separated from Palm Kernel Nut by cyclone separator. Mesocarp fiber is an elongated cellulose with 30-50mm length.

    Application of Mesocarp Fibre

    Due to its porous nature, raw Mesocarp Fiber is used as biomass fuel for steam boiler. By replacing fossil fuel for steam generation, besides saving money, the host can earn Certified Emission Reductions (CER ) credit through Clean Development Mechanism(CDM) project.

    As the palm oil extraction process does not involve any chemical, Mesocarp Fiber is natural and non-toxic. Mesocarp fiber can be mix with other material preferably with high nitrogen content to produce composted mass, which can be served as organic fertilizer and potting media. Due to its loose structure, composting time can be as short as 50days if the composting parameters are optimum.

    With advanced technology, Mesocarp Fibre has been successfully turn into activated carbon through physiochemical activation process, which is used as adsorbent for dyes from aqueous solution

    In other aspect, specific fiber length can be sorted to produce filler with consistent characteristic for reinforce composite.